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See for yourself why thousands of schools have chosen Edline’s website and portal solution to meet their online communication needs.
Vision
New technologies are making it possible for schools to increase parental involvement, raise student achievement, and transform their learning community.
New At Edline
Learn more about Edline's powerful new Forms and Surveys, as well as our new Interactive Classroom™– with exciting functionality such as online discussions, web-based quizzes and assessments, and online homework hand-in.
“Edline is a program that has been running for about nine years and has never been down one time. That was extremely important for us as far as having a program host us like Edline does.”
Get Quick and Easy Access to Support
Edline is committed to providing the best possible customer service and support through a variety of channels.
Support for Edline
Technical assistance is available through the following channels:
- Online help. With the most advanced online help system in the industry, Edline provides in-context assistance based on your role, location and what you're trying to accomplish. By intelligently directing you to the appropriate information, Edline makes it easy to obtain assistance with only a few clicks of the mouse.
- E-mail and phone support. A simple e-mail or quick phone call is all you need to get in touch with our outstanding support staff. We understand that when you call our support line, you want to speak to someone with a deep understanding of the technology. That's why we have the most knowledgeable and well-trained support team available anywhere.
- Web-based training seminars. For schools or districts interested in training their staff to support Edline, we offer various "train-the-trainer" web seminars. To learn more, click here.
- Premium support options. For schools or districts that want extra guidance, training, or a direct line to our most senior representatives, we offer various premium support options.
For Edline support, please contact your school's Super User. If you are the Super User and have forgotten your Edline support contact number, please call the Edline main line at (800) 491-0010 and a representative will assist you.
Support for GradeQuick
Edline provides technical support for GradeQuick through "SupportLink"— our program that provides technical support and upgrades in one convenient, money-saving bundle. SupportLink enables your faculty and staff to solve any GradeQuick related problem either with a support technician or by accessing the online knowledge base.
Member Benefits
Enroll in SupportLink and qualify for an unlimited number of contacts to our technical support staff through an exclusive toll-free number, as well as access to our online knowledge base within the support period. Also benefit from our Internet Remote Support capability, which enables our technical support team to share control of your computer via the Internet, letting a technician view your computer screen and help solve your issue in real time.
| Benefit | Member | Non-Member |
|---|---|---|
| Telephone Support | Yes | $85 per call |
| E-mail Support | Yes | No |
| Online Knowledge Base Access | Yes | No |
| Internet Remote Support | Yes | No |
| Receive GradeQuick 12 | Yes | No |
Support for different GradeQuick versions
To help us deliver the highest quality product support, our professionals provide assistance with the most current version of GradeQuick and, for a limited time, the immediately previous version.
| Version | Phase of Support |
|---|---|
| GradeQuick 10 (or earlier) | No longer supported |
| GradeQuick 11 | No longer supported |
| GradeQuick 12 | Currently supported |
How to contact Technical Support
Our dedicated technicians will handle your issue on a first-in/first-out basis. After business hours, you may log a request through the online knowledge base to have technical support contact you as soon as possible during the next day's business hours.
Contact information for GradeQuick Support
| Phone | (800) 475-8365 |
| Hours | 8:30 a.m. to 5:00 p.m., CT, Monday - Friday |
Want to become a member?
at 800.491.0010 to request more information about a SupportLink membership.
Support for different Easy Grade Pro
For information on support for Easy Grade Pro, click here.